🚫 Cancellation & Refund Policy

We understand that plans can change — here’s how cancellations and refunds work at SPI Host Helper:

🕒 Cancellations

• Cancellations made 48 hours or more before check-in will receive a full refund of the deposit.

• Cancellations made less than 48 hours before check-in will result in forfeiture of the deposit, as shopping and preparation may have already started.

🛒 Grocery-Related Refunds

• If groceries have already been purchased, you will be charged the full grocery total, regardless of cancellation.

• We’ll provide a copy of the receipt for transparency.

• If delivery hasn't occurred, we’ll arrange for a pickup or donation of perishable items, depending on your preference.

📦 Add-On Refunds

• Add-on payments (e.g., baskets, candles, flowers) are non-refundable within 48 hours of check-in, as these items are purchased and prepared in advance.

💬 Communication Is Key

Please text, call, or WhatsApp Roxanne at (956) 433-9654 as soon as you know of any changes to your travel plans — we’ll always work with you as best we can.